Wife responds "A friend of mine took them." Suddenly, the conversation becomes "We can't sell you these pictures then." She then casually asks "Did you take these pictures yourself?" The girl behind the counter was making small talk with my wife about how cute the kids were. I had the same problem with the idiots at Costco once.
PHOTO PRINT WALMART UPDATE
UPDATE 2 Here is one of the "professional" images for reference. That seems ridiculous to me, so we had them shred the photos in front of us, and we are taking our business elsewhere. I asked at whom's discretion it was determined whether a photo was professional or not, to which she replied "Mine." She also explained that I would have to have unedited original images from the camera to prove that I took them. I asked for a copy of that policy in writing, which she couldn't produce. She explained that it was Walmart policy that any "professional-looking" photos are required to be accompanied by a release form, as well as the "original media" that the photos were recorded on. UPDATE I went back to wally world with my wife and spoke to someone at the photo desk.
PHOTO PRINT WALMART PRO
TL DR: Walmart won't give us our photos because they think we're trying to rip off a pro photographer. Do we have any recourse against Walmart though? They have our photos behind the counter and won't release them unless we provide documentation that we cannot possibly obtain. I have an account w/ Adorama that we'll be using to print everything from now on. We are obviously going to be taking our business elsewhere from now on (Walmart photo was never that good anyway, just convenient to the house). How can they do this? It seems to me that they would want to cater to the better photographers that choose to print there. They told her the "real photographer" would have to sign it. She wasn't given an option to sign a release herself.
She spoke to two managers and explained that she had taken them herself, and they didn't believe her. We took the photos ourselves, in our bedroom, with a sheet as a backdrop. When she returned to pick them up, the photo counter employee told her that she wouldn't be able to take them without a signed affidavit from the photographer releasing the photos. My wife took some photos of our daughter (9 weeks old) to Walmart today to have them printed.
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